Terms and Conditions

Welcome to BootnetAssist.

BootnetAssist is a technology service brand owned and operated by Bootnet Technologies India Private Limited ("Company", "we", "our", or "us"). BootnetAssist specializes in providing professional onsite and remote IT support services for residential customers, home offices, freelancers, and small businesses across Delhi NCR.

These Customer Service Agreement & Terms of Use ("Agreement") govern your access to and use of the BootnetAssist website, WhatsApp communication channels, telephone support, online booking services, and all onsite and remote services provided under the BootnetAssist brand.

By accessing our website, submitting a service request, booking an appointment, communicating through WhatsApp, or using any BootnetAssist service, you acknowledge that you have read, understood, and agreed to be legally bound by this Agreement.

If you do not agree with any provision of this Agreement, you should not use our website or request our services.

2. Purpose of this Agreement

The purpose of this Agreement is to establish clear expectations between BootnetAssist and its customers regarding the delivery of IT support services.

This Agreement explains:

• The services offered by BootnetAssist

• The rights and responsibilities of customers.

• The obligations of BootnetAssist.

• Pricing principles and payment obligations.

• Appointment scheduling and technician visits.

• Remote support conditions.

• Warranty and service limitations.

• Privacy and data handling practices.

• Liability limitations.

• Dispute resolution procedures.

This Agreement is intended to promote transparency, professionalism, and a consistent customer experience.

3. Definitions

For the purposes of this Agreement, the following definitions apply:

"Company" means Bootnet Technologies India Private Limited, operating the BootnetAssist brand.

"BootnetAssist" refers to the technology support services, website, mobile communications, technicians, employees, contractors, and authorised representatives acting on behalf of the Company.

"Customer", "You", or "Your" means any individual or business requesting or receiving services from BootnetAssist.

"Services" include onsite technical support, remote assistance, installation, troubleshooting, maintenance, configuration, repair, consultation, inspections, and any additional services offered by BootnetAssist.

"Technician" means a trained engineer, service partner, or authorised representative assigned by BootnetAssist to perform the requested services.

"Visit Charges" refer to the initial service fee covering travel to the customer location, inspection, diagnosis, and basic troubleshooting. Visit Charges do not include replacement hardware, software licences, accessories, or major repair work.

"Website" means the official BootnetAssist website and all associated webpages.

"Remote Support" means technical assistance delivered using secure remote desktop or screen-sharing technologies with the customer's consent.

4. Acceptance of Terms

By using any BootnetAssist service, you confirm that:

• You are at least 18 years of age or are using the service under the supervision of a parent or legal guardian.

• The information provided during booking is accurate and complete.

• You have the authority to request service for the equipment presented.

• You agree to cooperate with our technicians during diagnosis and repair.

• You accept these Terms & Conditions and any policies referenced within this Agreement.

If a customer is acting on behalf of a business or another individual, the customer confirms that they have the necessary authority to enter into this Agreement on behalf of that entity or individual.

These Terms become effective immediately upon submitting a booking request or using any BootnetAssist service.

5. Scope of Services

BootnetAssist currently offers professional technical support services including, but not limited to:

• Computer & Laptop Support

• Printer Installation, Configuration & Troubleshooting

• Wi-Fi & Home Network Setup

• CCTV Installation & Support

• Software Installation & Configuration

• Operating System Installation

• Data Backup & Recovery Assistance

• Remote Technical Support

• IT Asset Evaluation

• Preventive Maintenance

• Basic Home IT Consultation

Additional services may be introduced from time to time. The latest service offerings will be published on the official BootnetAssist website.

BootnetAssist reserves the right to refuse service where safety concerns, legal restrictions, or technical limitations prevent the proper delivery of services.

6. Service Requests & Bookings

BootnetAssist provides multiple convenient channels for customers to request technical assistance. Customers may submit service requests through:

• The official BootnetAssist website

• WhatsApp Business

• Telephone

• Email

• Future mobile applications (where applicable)

Submitting a booking request does not automatically guarantee service confirmation. Every booking is subject to:

• Technician availability

• Service area coverage

• Nature of the technical issue

• Availability of required tools or spare parts

• Business operating hours

Once a booking request is received, BootnetAssist will review the request and confirm the appointment through WhatsApp, telephone, SMS, or email.

BootnetAssist reserves the right to decline or reschedule any booking due to operational constraints, weather conditions, safety concerns, or other circumstances beyond reasonable control.

7. Appointment Scheduling

Appointments are scheduled on a first-come, first-served basis.

Customers may request:

• Morning Visit

• Afternoon Visit

• Evening Visit (subject to availability)

• Earliest Available Technician

Although BootnetAssist makes every effort to honour preferred appointment times, exact arrival times cannot always be guaranteed due to:

• Traffic conditions

• Previous service delays

• Emergency service requests

• Weather conditions

• Technician availability

Customers will receive updates if delays are expected.

8. Technician Assignment

Once an appointment is confirmed, BootnetAssist will assign a qualified technician based on:

• Technical expertise

• Customer location

• Availability

• Required equipment

• Nature of the reported issue

The assigned technician may contact the customer before arriving to:

• Confirm the appointment

• Verify the address

• Understand the reported issue

• Estimate arrival time

BootnetAssist reserves the right to change the assigned technician at any time due to operational requirements.

9. Arrival at Customer Premises

Customers are responsible for ensuring:

• Someone is present at the service location during the scheduled appointment.

• Safe and unobstructed access to the premises.

• Availability of electricity where required.

• Availability of internet connectivity if remote configuration is requested.

• Availability of administrator passwords or system credentials where necessary.

If the technician is unable to perform the service due to customer unavailability, restricted access, or missing information, applicable visit charges may still apply.

10. Service Assessment

Every service request begins with an inspection and technical assessment.

The purpose of the assessment is to:

• Identify the reported issue.

• Diagnose the root cause.

• Determine whether onsite repair is possible.

• Identify replacement parts, if required.

• Estimate labour involved.

• Estimate expected completion time.

Customers will receive a clear explanation of the findings before any additional work is carried out.

11. Visit Charges

The prices displayed on the BootnetAssist website represent Visit Charges only.

Visit Charges include:

• Technician travel to the customer's location.

• Initial inspection.

• Diagnosis of the reported issue.

• Basic troubleshooting.

• Minor configuration adjustments where applicable.

Visit Charges do not include:

• Replacement hardware.

• Spare parts.

• Software licences.

• Operating system licences.

• Accessories.

• Major repairs.

• Additional labour beyond the basic inspection.

• Third-party service charges.

Current standard Visit Charges are:

ServiceVisit ChargeComputer & Laptop Support₹99Printer Support₹99Wi-Fi & Networking₹99CCTV Installation & Support₹99Software Installation₹199Data Backup & Recovery₹199Remote Assistance₹49IT Asset Evaluation₹39

BootnetAssist reserves the right to revise pricing at any time. Updated prices will be published on the official website.

12. Additional Charges

Following the assessment, the technician may recommend additional work.

Examples include:

• Hardware replacement

• SSD upgrades

• RAM upgrades

• Printer components

• CCTV accessories

• Network equipment

• Operating System installation

• Licensed software installation

• Data recovery procedures

• Additional labour

No additional work will commence until:

• The customer has been informed of the estimated cost.

• The customer has approved the quotation.

Customer approval may be provided verbally, in writing, via WhatsApp, SMS, or email.

13. Spare Parts & Hardware

Where replacement hardware is required:

• Customers may choose to purchase hardware directly from BootnetAssistor arrange procurement independently.

• BootnetAssistwill clearly specify recommended specifications.

• Hardware supplied by BootnetAssist may carry the manufacturer's warranty where applicable.

BootnetAssist shall not be responsible for defects covered under the manufacturer's warranty.

For customer-supplied hardware, BootnetAssist is responsible only for installation services and not for the quality or performance of the purchased product.

14. Payment Terms

Payment is due immediately upon completion of the service unless otherwise agreed in writing.

Accepted payment methods currently include:

• UPI

• Cash

Invoices or payment confirmations will be issued where applicable.

Failure to make payment may result in:

• Suspension of future services.

• Recovery proceedings where legally permissible.

• Additional administrative charges.

15. Estimates & Quotations

Where repairs require additional work beyond the initial inspection, BootnetAssist will provide an estimate.

The estimate may include:

• Labour charges

• Replacement hardware

• Software licensing

• Third-party costs

• Applicable taxes

Quotations remain valid for the period specified therein.

Prices may change if:

• The scope of work changes.

• Additional faults are discovered.

• Market prices for hardware increase.

16. Customer Responsibilities

To ensure efficient service delivery, customers agree to:

• Provide accurate contact information.

• Provide complete address details.

• Be available during the scheduled appointment.

• Inform BootnetAssist of any changes to the appointment.

• Maintain legal ownership or authority over the equipment presented.

• Provide access credentials where necessary.

• Maintain a backup of important data wherever possible.

• Follow technician instructions during installation or troubleshooting.

• Ensure pets or other hazards do not interfere with service delivery.

• Make timely payment for completed services.

Customers are encouraged to remove confidential documents or sensitive information from devices whenever possible before handing them over for service.

17. Customer Cooperation

Certain services require customer participation.

Examples include:

• Providing passwords

• Logging into software

• Testing internet connectivity

• Confirming successful completion

• Verifying printer output

• Approving completed work

Failure to provide reasonable cooperation may delay or prevent successful completion of the requested service.

18. Onsite Service Delivery

BootnetAssist provides onsite technical support services throughout its designated service areas within Delhi NCR.

Upon arrival at the customer's premises, the assigned technician shall:

• Verify the service request.

• Conduct an inspection of the reported issue.

• Diagnose the root cause of the problem.

• Explain the findings to the customer.

• Recommend the most suitable solution.

• Provide an estimated cost (if additional work is required).

• Obtain customer approval before commencing any repair beyond the standard visit service.

Customers are requested to ensure that the technician has uninterrupted access to the equipment during the service visit.

19. Service Completion

A service request shall be considered completed when:

• The reported issue has been resolved to the extent reasonably possible.

• The requested installation or configuration has been completed.

• The customer has been given an opportunity to verify the service.

• Payment obligations have been fulfilled.

Customers are encouraged to inspect the completed work before the technician leaves the premises.

If additional issues are identified after completion that are unrelated to the original request, a new service request may be required.

20. Remote Technical Support

Certain services may be provided remotely where physical attendance is not necessary.

Remote support may include:

• Software troubleshooting

• Email configuration

• Printer setup

• Operating System settings

• Microsoft Office support

• Driver installation

• Basic virus removal

• Network configuration

• Application troubleshooting

Remote assistance will only be initiated after obtaining the customer's consent.

21. Remote Access Consent

By requesting remote support, the customer authorises BootnetAssist to temporarily access the relevant computer or device using secure remote support software.

Customers acknowledge that:

• Remote access is provided solely for resolving the reported issue.

• The customer may observe the entire session.

• The customer may terminate the session at any time.

• BootnetAssist will not intentionally access personal files unrelated to the requested service.

• Remote access is granted only for the duration necessary to complete the requested work.

22. Software Installation Services

BootnetAssist provides installation and configuration support for operating systems and commonly used software applications.

Examples include:

• Microsoft Windows

• Microsoft Office

• Printer Drivers

• Antivirus Software

• PDF Software

• Browsers

• Utility Applications

Customers are responsible for providing valid software licences where required.

BootnetAssist will not knowingly install:

• Pirated software

• Illegal software

• Cracked applications

• Unlicensed commercial software

• Software that violates intellectual property laws

Where software licences are purchased through BootnetAssist, applicable licence terms from the software publisher shall also apply.

23. Operating System Installation

Operating system installation may require:

• Complete formatting of storage devices.

• Removal of existing software.

• Reinstallation of applications.

• Driver installation.

• Windows updates.

• Activation using valid product keys.

Customers acknowledge that formatting a storage device may permanently erase existing data.

BootnetAssist strongly recommends creating a complete backup before authorising any operating system installation.

24. Data Backup & Recovery

Data is one of a customer's most valuable assets.

Although BootnetAssist exercises reasonable care while handling customer devices, customers remain primarily responsible for maintaining backups of important information.

Where customers request Data Backup or Recovery services,BootnetAssist will make commercially reasonable efforts to recover data using accepted technical methods.

However, BootnetAssist does not guarantee:

• Complete recovery of lost data.

• Recovery from physically damaged storage media.

• Recovery from overwritten files.

• Recovery after severe hardware failure.

• Recovery of encrypted or corrupted files.

Success depends upon numerous technical factors beyond BootnetAssist's control.

25. Customer Backup Responsibility

Before submitting any equipment for service, customers are strongly advised to back up:

• Documents

• Photographs

• Videos

• Email archives

• Business files

• Accounting data

• Personal records

• Software licences

Where customers decline to create a backup despite recommendation, BootnetAssistshall not be liable for any resulting loss of data.

26. Hardware Repairs

Hardware repair services may include:

• Desktop repairs

• Laptop repairs

• RAM upgrades

• SSD upgrades

• Hard disk replacement

• Keyboard replacement

• Power supply replacement

• Motherboard diagnostics

• Cooling system maintenance

Where replacement parts are required, customers shall receive a quotation before work begins.

Only approved repairs will be performed.

27. Hardware Warranty

Replacement hardware supplied by BootnetAssist may be covered by:

• Manufacturer Warranty

• Distributor Warranty

• Vendor Warranty

Where BootnetAssist installs customer-supplied hardware, BootnetAssist's responsibility is limited to proper installation.

As confirmed by the customer:

Old Hardware Replacement performed by BootnetAssist carries a workmanship warranty of 30 days.

Manufacturer warranties remain subject to the original manufacturer's terms and conditions.

28. Wi-Fi & Networking Services

BootnetAssist provides assistance for:

• Wi-Fi installation

• Router configuration

• Home network setup

• Network optimisation

• Internet troubleshooting

• Cabling support

• Device connectivity

Network performance may be affected by factors outside BootnetAssist's control, including:

• ISP outages

• Building infrastructure

• Physical obstructions

• Third-party equipment

• Signal interference

Accordingly, BootnetAssist cannot guarantee uninterrupted internet performance following service completion.

29. CCTV Installation & Support

CCTV services may include:

• Installation

• Configuration

• Camera positioning

• DVR/NVR setup

• Mobile application setup

• Network integration

• Troubleshooting

• Preventive maintenance

Customers are responsible for ensuring:

• Appropriate installation permissions.

• Availability of electrical power.

• Internet connectivity (where remote viewing is required).

• Safe mounting locations.

BootnetAssist shall not be responsible for surveillance coverage limitations caused by property layout or environmental conditions.

30. Printer Services

Printer support may include:

• Installation

• Driver configuration

• Wireless setup

• Print quality troubleshooting

• Scanner configuration

• Basic maintenance

Consumable items such as:

• Ink cartridges

• Toners

• Drums

• Paper

are not included in the standard service charges unless specifically quoted.

31. Service Acceptance

Upon completion of the requested service, customers are encouraged to:

• Verify that the reported issue has been addressed.

• Test the repaired or installed equipment.

• Confirm satisfactory completion before the technician leaves.

Any concerns should be raised immediately during the service visit whenever possible.

32. Service Warranty

BootnetAssistis committed to delivering quality technical services using industry-standard practices and qualified technicians.

Where applicable, BootnetAssist provides a limited workmanship warranty on services performed by its technicians.

The warranty applies only to the specific issue addressed during the original service visit and does not extend to unrelated faults or new technical issues that arise subsequently.

Unless otherwise agreed in writing, warranty coverage begins from the date the service is completed.

33. Warranty Coverage

The following warranty periods shall apply unless otherwise communicated to the customer:

Service Warranty Period Old Hardware Replacement (Workmanship)30 Days

Software Installation7 Days

Wi-Fi & Network Configuration7 Days

Printer Configuration7 Days

CCTV Installation (Installation Workmanship)7 Days

Remote Assistance Limited to the completed session

The above warranty covers only workmanship performed by BootnetAssist and does not replace or extend any manufacturer's warranty.

34. Warranty Exclusions

The warranty shall not apply in the following circumstances:

• Physical damage occurring after service completion.

• Accidental damage.

• Water or liquid damage.

• Electrical surges or voltage fluctuations.

• Fire, flooding, or natural disasters.

• Damage caused by viruses, ransomware, or malware after service.

• Customer misuse or negligence.

• Unauthorized repairs performed by third parties.

• Customer modification of system settings.

• Failure of components not serviced by BootnetAssist.

• Software updates released after service completion.

• Internet service provider outages.

• Manufacturer defects.

Warranty claims may also be declined if customers fail to follow the recommendations provided by the technician.

35. Manufacturer Warranty

Where replacement parts or hardware are supplied by BootnetAssist, such products may carry warranties provided directly by the manufacturer.

Manufacturer warranties remain subject to the terms and conditions of the respective manufacturer.

BootnetAssist shall assist customers in identifying warranty details where reasonably possible but shall not be responsible for the manufacturer's warranty process or decisions.

36. Warranty Claim Procedure

Customers requesting warranty service should:

• Contact BootnetAssist promptly.

• Provide the original invoice or service reference number.

• Describe the issue experienced.

• Allow reasonable access for inspection.

BootnetAssist reserves the right to inspect the equipment before approving any warranty claim.

If inspection determines that the reported issue is unrelated to the original service, standard visit charges may apply.

37. Appointment Cancellation

Customers may cancel or reschedule an appointment by informing BootnetAssist before the assigned technician begins travelling to the service location.

Where cancellation occurs before technician dispatch, no cancellation charges shall apply.

Where a technician has already been dispatched, BootnetAssist reserves the right to recover applicable visit charges.

Repeated cancellations or misuse of the booking system may result in refusal of future bookings.

38. Customer Unavailability

Customers are expected to remain available during the confirmed appointment window.

If the technician arrives at the service location and:

• No person is available,

• Entry is denied,

• Incorrect address information was provided, or

• Service cannot proceed due to customer-related reasons,

the applicable visit charge may still become payable.

Customers may request a fresh appointment, which may be treated as a new booking.

39. Refund Policy

Visit charges are generally non-refundable once:

• The technician has reached the service location; or

• Technical assessment has commenced.

Refunds, where approved by BootnetAssist, shall normally be processed in the original mode of payment within a reasonable period.

Refund requests may be considered in situations such as:

• Duplicate payment.

• Incorrect billing.

• Service cancellation initiated by BootnetAssist.

• Other exceptional circumstances reviewed on a case-by-case basis.

40. Customer Conduct

Customers are expected to treat BootnetAssist employees, technicians, and representatives with dignity and respect.

Customers shall not:

• Use abusive language.

• Threaten or intimidate technicians.

• Engage in discriminatory behaviour.

• Request illegal activities.

• Ask technicians to install pirated software.

• Interfere with technician safety.

BootnetAssist reserves the right to discontinue services immediately if technician safety is compromised.

41. Right to Refuse Service

BootnetAssist reserves the right to refuse or discontinue services where:

• Illegal activity is suspected.

• Unsafe working conditions exist.

• Equipment has been tampered with.

• Customer behaviour becomes abusive.

• Payment fraud is suspected.

• Requested work violates applicable law.

• Requested software infringes copyright.

Any applicable visit charges already incurred shall remain payable.

42. Limitation of Liability

To the maximum extent permitted by applicable law, BootnetAssist shall not be liable for:

• Indirect losses.

• Consequential damages.

• Loss of profits.

• Loss of business opportunities.

• Loss of goodwill.

• Loss of productivity.

• Data loss arising from existing hardware failures.

• Business interruption.

• Delay caused by third-party service providers.

• Internet outages.

• Power failures.

Where liability cannot be excluded by law, BootnetAssist's total liability shall not exceed the amount actually paid by the customer for the specific service giving rise to the claim.

43. Customer Indemnity

Customers agree to indemnify and hold harmless Bootnet Technologies India Private Limited, BootnetAssist, its directors, employees, technicians, contractors, and authorised representatives against any claims, damages, losses, liabilities, costs, or expenses arising from:

• Customer misuse of equipment.

• Provision of incorrect information.

• Unauthorised software.

• Violation of applicable laws.

• Breach of this Agreement.

44. Force Majeure

BootnetAssistshall not be responsible for delays or failure to perform services resulting from events beyond its reasonable control, including but not limited to:

• Natural disasters.

• Floods.

• Earthquakes.

• Fire.

• Pandemic or epidemic.

• Government restrictions.

• Civil unrest.

• Transportation disruptions.

• Internet failures.

• Utility outages.

• Labour disputes.

Service obligations shall resume as soon as reasonably practicable after such events cease.

45. Suspension of Services

BootnetAssist may temporarily suspend or discontinue services where necessary due to:

• System maintenance.

• Security concerns.

• Regulatory requirements.

• Fraud prevention.

• Operational emergencies.

Reasonable efforts will be made to minimise disruption to customers.

46. Changes to Services

BootnetAssistcontinually improves its services.

Accordingly, BootnetAssist reserves the right to:

• Introduce new services.

• Modify existing services.

• Discontinue services.

• Revise pricing.

• Update operational procedures.

Such changes may be published on the official website without individual notice to customers.

47. Privacy & Data Protection

BootnetAssist values the privacy of its customers and is committed to protecting personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDPA), where applicable.

When customers use BootnetAssist services, we may collect certain information necessary for providing technical support, scheduling appointments, communicating service updates, processing payments, and improving customer experience.

Personal information collected may include:

• Full Name

• Mobile Number

• Email Address

• Service Address

• Device Information

• Service History

• Payment Reference Information

• Photographs voluntarily shared by the customer for troubleshooting

Information is collected only for legitimate business purposes and is processed responsibly.

48. Use of Customer Information

Customer information may be used for:

• Scheduling appointments.

• Technician assignment.

• Service delivery.

• Customer support.

• Warranty verification.

• Payment confirmation.

• Complaint resolution.

• Service quality monitoring.

• Internal reporting.

• Compliance with legal obligations.

BootnetAssist does not sell customer personal information to third parties.

49. WhatsApp Communications

Customers choosing to communicate with BootnetAssist through WhatsApp acknowledge that:

• Messages may include appointment confirmations.

• Technicians may contact customers regarding arrival times.

• Customers may voluntarily share photographs, videos, or documents for technical diagnosis.

• WhatsApp conversations may be retained for service records and quality purposes.

Customers may discontinue WhatsApp communication at any time by requesting an alternative communication channel.

50. Website Usage

By accessing the BootnetAssist website, customers agree to use the website only for lawful purposes.

Users shall not:

• Attempt unauthorised access to website systems.

• Upload malicious software.

• Interfere with website functionality.

• Use automated tools to extract website data.

• Misrepresent their identity.

• Submit false service requests.

• Engage in fraudulent activities.

BootnetAssist reserves the right to restrict or terminate access where misuse is identified.

51. Cookies

The BootnetAssist website may use cookies and similar technologies to improve user experience.

Cookies may be used for:

• Website functionality.

• Session management.

• Performance monitoring.

• Visitor analytics.

• Security purposes.

Customers may configure their browser settings to refuse cookies; however, certain website functions may not operate correctly.

52. Third-Party Services

The BootnetAssist website may contain links to third-party websites or services, including but not limited to:

• WhatsApp

• Payment gateways

• Google Maps

• Social media platforms

• Software vendors

These third-party services operate under their own terms and privacy policies.

BootnetAssist is not responsible for the content, security, or privacy practices of third-party websites or applications.

53. Intellectual Property

All content published by BootnetAssist, including but not limited to:

• Company logo

• Brand name

• Website design

• Graphics

• Icons

• Images

• Service descriptions

• Documents

• Marketing materials

• Pricing information

• Videos

• Training materials

is the intellectual property of Bootnet Technologies India Private Limited unless otherwise stated.

No content may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission.

54. Trademarks

The name BootnetAssist, associated branding, logos, slogans, and visual identity elements are proprietary assets of Bootnet Technologies India Private Limited.

Unauthorised use of these assets may constitute infringement of intellectual property rights and may result in legal action.

55. Confidential Information

During the course of providing technical services, BootnetAssist personnel may have access to confidential customer information.

BootnetAssist undertakes to treat such information with appropriate care and confidentiality.

Similarly, customers agree not to disclose confidential business information, proprietary methods, pricing strategies, internal documentation, or technical processes belonging to BootnetAssist without prior written consent.

56. Amendments

BootnetAssist reserves the right to amend, revise, or update this Agreement at any time.

Updated versions shall become effective immediately upon publication on the official website unless otherwise stated.

Customers are encouraged to review the Agreement periodically.

Continued use of BootnetAssist services following publication of revised Terms constitutes acceptance of the updated Agreement.

57. Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

The invalid provision shall be interpreted, modified, or replaced to the minimum extent necessary to achieve its intended purpose while remaining legally enforceable.

58. Waiver

Failure by BootnetAssist to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other rights available under applicable law.

Any waiver shall be effective only if provided in writing by an authorised representative of Bootnet Technologies India Private Limited.

59. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

60. Grievance Redressal

BootnetAssist is committed to providing prompt and professional customer support.

Customers may contact us for:

• Service complaints

• Billing concerns

• Warranty requests

• Refund enquiries

• Privacy-related requests

• General feedback

Every reasonable effort will be made to acknowledge customer grievances promptly and work towards a fair resolution.

61. Contact Information

Brand Name: BootnetAssist

Owned & Operated By:
Bootnet Technologies India Private Limited

Website:
www.bootnetassist.com

Email:
support@bootnetassist.com

Customer Support:
+91 92178 22166

Business Hours:
Monday – Saturday
09:00 AM – 06:00 PM

Service Area:
Delhi NCR

62. Entire Agreement

This Customer Service Agreement & Terms of Use constitutes the complete agreement between the customer and Bootnet Technologies India Private Limited in relation to services offered under the BootnetAssist brand.

It supersedes any previous verbal or written representations relating to the same subject matter.

63. Acceptance

By accessing the BootnetAssist website, submitting a booking request, contacting BootnetAssist through WhatsApp or telephone, or using any service offered under the BootnetAssist brand, you confirm that you:

• Have read this Agreement.

• Understand its contents.

• Agree to be legally bound by its terms.

• Consent to the collection and processing of information as described herein.

• Accept BootnetAssist's service procedures, pricing policy, and operational practices.

Important Pricing Notice

The prices displayed on the BootnetAssist website represent visit charges only and include initial inspection, diagnosis, and basic troubleshooting.

The final service cost may vary depending on:

• Nature of the fault

• Labour required

• Replacement hardware

• Spare parts

• Software licences

• Additional work approved by the customer

No additional repair work will be carried out without the customer's prior approval.

Document Approval

Document Title: Customer Service Agreement & Terms of Use

Version: 1.0

Effective Date: 16 June 2026

Brand: BootnetAssist

Owned & Operated By: Bootnet Technologies India Private Limited