Privacy Policy

Welcome to BootnetAssist.

Your privacy is important to us.

This Privacy Policy explains how BootnetAssist ("BootnetAssist", "we", "our", or "us"), a technology service brand owned and operated by Bootnet Technologies India Private Limited, collects, uses, stores, processes, and protects your personal information when you interact with us.

This Policy applies to:

• Our Websiter

• WhatsApp Business

• Telephone Support

• Email Communication

• Online Booking Forms

• Remote Support Services

• Onsite Technical Support

• Customer Service Interactions

By accessing our website or using any BootnetAssist service, you acknowledge that you have read and understood this Privacy Policy.

2. Scope

This Privacy Policy applies to all personal information collected by BootnetAssist in connection with the services offered under the BootnetAssist brand.

It applies whether information is collected:

• Online

• Offline

• Through WhatsApp

• Through telephone calls

• Through emails

• During technician visits

• During remote support sessions

3. Definitions

For purposes of this Privacy Policy:

Company

means Bootnet Technologies India Private Limited.

Brand

means BootnetAssist.

Customer

means any person requesting or receiving services.

Personal Information

means information that identifies or can reasonably identify an individual.

Processing

means collection, storage, organisation, analysis, use, disclosure or deletion of information.

4. Information We Collect

Depending upon the service requested, BootnetAssist may collect:

Personal Information

• Full Name

• Mobile Number

• Email Address

• Residential Address

• City

• Postal Code

Device Information

• Device Type

• Brand

• Model

• Operating System

• Serial Number (if required)

• Warranty Information (where available)

Service Information

• Service Requested

• Appointment Details

• Technician Assigned

• Visit History

• Service Reports

• Warranty Status

Communication Information

• WhatsApp Messages

• Email Conversations

• Phone Calls

• Customer Feedback

Payment Information

• UPI Reference Number

• Payment Status

• Invoice Number

BootnetAssist does not store debit card, credit card, or banking passwords.

5. Information We Do NOT Collect

BootnetAssist does not intentionally collect:

• Banking Passwords

• ATM PINs

• Credit Card PINs

• Aadhaar Numbers (unless legally required)

• PAN Card Details (unless required for invoicing)

• Biometric Information

• Government Login Credentials

Customers should never share such information with our technicians.

6. How Information is Collected

Information may be collected when:

• You submit a booking request.

• You call our support team.

• You send a WhatsApp message.

• You complete a website form.

• You request remote assistance.

• A technician visits your location.

• You provide feedback.

• You subscribe to updates.

Information may also be collected automatically through cookies and website analytics.

7. Purpose of Collection

We collect information for legitimate business purposes, including:

• Booking appointments

• Assigning technicians

• Providing IT support

• Processing payments

• Issuing invoices

• Managing warranties

• Customer communication

• Improving service quality

• Internal analytics

• Fraud prevention

• Compliance with applicable laws

We only collect information that is reasonably necessary to provide our services.

8. Consent

By submitting a booking request, contacting BootnetAssist, or using our services, you consent to the collection and use of your information as described in this Privacy Policy.

Where required by law, additional consent may be requested before processing specific categories of information.

9. WhatsApp Communication

Customers may communicate with BootnetAssist using WhatsApp Business.

WhatsApp communications may include:

• Appointment confirmations

• Technician updates

• Quotations

• Images shared for diagnosis

• Service completion confirmations

• Customer support

Customers should avoid sharing confidential passwords or sensitive financial information through WhatsApp.

10. Website Forms

Information submitted through our website booking forms may include:

• Name

• Contact Number

• Address

• Selected Service

• Preferred Visit Time

• Description of Issue

This information is used solely for processing the requested service.

11. Cookies and Similar Technologies

To improve the functionality and performance of our website, BootnetAssist may use cookies and similar tracking technologies.

Cookies are small text files stored on your device when you visit our website. These technologies help us remember your preferences, understand how visitors use our website, and improve your browsing experience.

Cookies may be classified as:

Essential Cookies

These cookies are necessary for the website to function correctly, including security, navigation, and booking forms.

Performance Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous statistical information.

Functional Cookies

These cookies remember your preferences such as language settings and previously entered information.

Analytics Cookies

These cookies allow us to measure website traffic and improve website performance.

You may disable cookies through your browser settings. However, certain features of the website may not function properly.

12. Website Analytics

BootnetAssist may use website analytics tools to understand visitor behaviour and improve user experience.

Analytics may collect information such as:

• Browser type

• Device type

• Operating system

• IP address (where applicable)

• Pages visited

• Time spent on pages

• Referring website

• Date and time of visit

This information is generally collected in an aggregated manner and is not intended to personally identify individual users.

13. Communication Channels

Customers may communicate with BootnetAssist through:

• Website Contact Forms

• WhatsApp Business

• Telephone

• Email

• Social Media Platforms (where applicable)

Communications may be recorded or retained for:

• Quality assurance

• Training purposes

• Service verification

• Complaint handling

• Dispute resolution

14. How We Use Your Information

Information collected by BootnetAssist may be used to:

• Respond to enquiries.

• Schedule technician visits.

• Assign service engineers.

• Diagnose technical issues.

• Provide onsite or remote support.

• Issue quotations and invoices.

• Process payments.

• Manage warranty requests.

• Improve customer experience.

• Analyse service performance.

• Comply with legal obligations.

• Prevent fraud or misuse of services.

BootnetAssist processes only the information necessary to provide its services effectively.

15. Information Sharing

BootnetAssist values customer privacy and does not sell or rent personal information.

Information may be shared only where necessary with:

• Authorised technicians

• Payment service providers

• Cloud hosting providers

• IT service vendors

• Professional advisers

• Government authorities where required by law

All third parties engaged by BootnetAssistare expected to maintain appropriate confidentiality and security measures.

16. Third-Party Service Providers

To operate our business efficiently, BootnetAssist may use trusted third-party service providers, including:

• Website hosting providers

• Email service providers

• Cloud storage providers

• Mapping and location services

• Communication platforms

• Payment processing partners

These providers may process limited information solely for the purpose of delivering their respective services.

17. Data Security

BootnetAssist takes reasonable technical and organisational measures to safeguard customer information against unauthorised access, misuse, alteration, or disclosure.

Security measures may include:

• Secure access controls

• Password-protected systems

• Role-based access for employees

• Anti-malware protection

• Secure communication channels

• Regular software updates

• Data backup procedures

While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

18. Data Retention

BootnetAssist retains customer information only for as long as reasonably necessary to:

• Deliver services.

• Maintain service history.

• Support warranty claims.

• Meet accounting requirements.

• Resolve disputes.

• Comply with applicable legal obligations.

When personal information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

19. Your Rights

Subject to applicable law, customers may request to:

• Access their personal information.

• Correct inaccurate information.

• Update contact details.

• Request deletion of personal information where legally permissible.

• Withdraw consent for certain communications.

• Raise concerns regarding the handling of personal information.

Requests may be submitted through the contact details provided in this Privacy Policy.

20. Marketing Communications

BootnetAssist may occasionally send customers information regarding:

• New services

• Promotional offers

• Service reminders

• Preventive maintenance recommendations

• Business announcements

Customers may opt out of receiving promotional communications at any time by contacting BootnetAssist or following the unsubscribe instructions provided in the communication.

21. Confidentiality

BootnetAssist employees, technicians, contractors, and authorised representatives are expected to maintain the confidentiality of customer information obtained during the course of providing services.

Access to customer information is restricted to personnel who require such information for legitimate business purposes.

22. Data Breach Response

In the unlikely event of a data security incident affecting customer information, BootnetAssist will take reasonable steps to:

• Investigate the incident.

• Contain the impact.

• Restore system security.

• Notify affected individuals where required by applicable law.

• Implement corrective measures to reduce the likelihood of recurrence.

23. Children's Privacy

BootnetAssist's services are intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children under the age of 18 without the consent of a parent or legal guardian.

If we become aware that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to delete such information from our records.

Parents or legal guardians who believe that a child has provided personal information to BootnetAssist may contact us using the details provided in this Privacy Policy.

24. International Data Transfers

BootnetAssist primarily operates within India.

In certain circumstances, information may be processed or stored using cloud-based technology platforms whose infrastructure may be located outside India.

Where such processing occurs, BootnetAssist will take reasonable steps to ensure that customer information continues to receive an appropriate level of protection consistent with applicable legal requirements.

By using our services, customers acknowledge that limited cross-border processing may occur where necessary for legitimate business operations.

25. Accuracy of Information

Customers are responsible for ensuring that the information provided to BootnetAssist is accurate, complete, and up to date.

Where contact details or other information change, customers should notify BootnetAssist promptly so that service records can be updated.

BootnetAssist shall not be responsible for delays or service issues resulting from inaccurate or outdated information provided by customers.

26. Customer Responsibilities

Customers are requested to:

• Provide accurate booking information.

• Protect their own passwords and confidential credentials.

• Avoid sharing banking passwords, OTPs, or sensitive financial information with technicians.

• Maintain backups of important data before requesting technical services.

• Cooperate during remote support sessions.

• Review quotations before approving additional work.

Customers should immediately inform BootnetAssist if they believe their personal information has been compromised.

27. Third-Party Websites

The BootnetAssist website may contain links to external websites or online services for customer convenience.

Examples may include:

• Payment gateways

• Google Maps

• WhatsApp

• Social media platforms

• Technology vendors

These third-party websites operate independently and have their own privacy policies and terms of use.

BootnetAssist is not responsible for the privacy practices, security, or content of external websites.

Customers are encouraged to review the privacy policies of third-party services before providing personal information.

28. Policy Updates

BootnetAssist may revise this Privacy Policy from time to time to reflect:

• Changes in legal requirements.

• New services.

• Changes in business operations.

• Security improvements.

• Technological developments.

• Customer feedback.

The latest version of this Privacy Policy will always be published on the official BootnetAssist website.

Continued use of our services after publication of an updated Privacy Policy constitutes acceptance of the revised policy.

29. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

30. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us using the details below:

BootnetAssist- A Technology Service Brand

Owned & Operated By- Bootnet Technologies India Private Limited

Website: www.bootnetassist.com

Customer Support: +91 92178 22166

Email: support@bootnetassist.com

Business Hours

Monday – Saturday

09:00 AM – 06:00 PM

Service Area: Delhi NCR

31. Privacy Complaints

If you believe that your personal information has been handled in a manner inconsistent with this Privacy Policy, you may contact BootnetAssist using the details above.

Upon receiving a complaint,BootnetAssist will:

• Acknowledge the complaint within a reasonable period.

• Review the concern.

• Investigate where appropriate.

• Respond with findings and proposed resolution.

We are committed to resolving privacy-related concerns fairly and professionally.

32. Severability

If any provision of this Privacy Policy is determined to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to remain valid and enforceable.

The invalid provision shall be interpreted in a manner that most closely reflects its intended purpose while complying with applicable law.

33. Entire Privacy Policy

This Privacy Policy represents the complete privacy statement governing the collection, use, disclosure, storage, and protection of personal information by BootnetAssis.

It supersedes all previous privacy notices relating to the same subject matter.

34. Acceptance of this Privacy Policy

By accessing the BootnetAssist website, submitting a service request, contacting BootnetAssist by telephone, WhatsApp, or email, or using any service offered under the BootnetAssist brand, you acknowledge that:

• You have read this Privacy Policy.

• You understand how your personal information is collected and used.

• You consent to the processing of your information as described herein.

• You agree to this Privacy Policy.

If you do not agree with any provision of this Privacy Policy, you should discontinue use of the BootnetAssist website and services.

Privacy Notice

BootnetAssist respects your privacy.

We collect only the information reasonably necessary to provide our services, improve customer experience, comply with applicable laws, and maintain service quality.

We do not sell your personal information.

We remain committed to protecting customer information through responsible business practices and appropriate security measures.

Document Information

DocumentPrivacy PolicyBrand BootnetAssist Legal Entity Bootnet Technologies India Private LimitedVersion1.0Effective Date16 June 2026ClassificationPublicApplicable ToWebsite, WhatsApp Business, Telephone, Email, Onsite & Remote Services

Revision History

VersionDateDescription1.016 June 2026Initial Release

Document Approval

Approved By: Bootnet Technologies India Private Limited

Brand: BootnetAssist

Website : www.bootnetassist.com

Document Version- 1.0

Grievance Officer: BootnetAssist

Email: support@bootnetassist.com

Phone: +91- 9217822166

Additional Website Footer Notice

Privacy Notice: We respect your privacy. Information shared through our website or WhatsApp is used only to provide our services. We do not sell or share your personal information with third parties except where required for service delivery or by law.