Refund & Cancellation Policy

Introduction

This Refund & Cancellation Policy outlines the terms governing appointment cancellations, service refunds, visit charges, and related matters for services provided under the BootnetAssist brand.

The objective of this Policy is to ensure transparency, fairness, and consistency for both customers and BootnetAssist.

2. Scope

This Policy applies to all services offered by BootnetAssist, including:

• Computer & Laptop Support

• Printer Support

• Wi-Fi & Networking

• CCTV Installation & Support

• Software Installation

• Data Backup & Recovery

• Remote Technical Assistance

• IT Asset Evaluation

• Any additional services offered by BootnetAssist

3. Appointment Booking

Appointments may be booked through:

• Website

• WhatsApp Business

• Telephone

• Email

Booking confirmation is subject to technician availability and service area coverage.

4. Customer Cancellation

Customers may cancel a confirmed appointment without any cancellation charges provided the cancellation request is received before the technician has been dispatched.

Cancellation requests should be communicated through:

• WhatsApp

• Telephone

• Email

5. Cancellation After Technician Dispatch

If a customer cancels an appointment after a technician has already been assigned and dispatched,BootnetAssist reserves the right to recover the applicable visit charge.

This charge compensates for:

• Technician travel time

• Transportation expenses

• Resource allocation

• Operational costs

6. Customer Unavailable at Site

If the technician arrives at the scheduled location and:

• The customer is unavailable,

• The premises are inaccessible,

• The appointment cannot proceed due to customer-related reasons,

the applicable visit charge shall remain payable.

A new appointment will be treated as a separate booking.

7. Technician Delay or Rescheduling

Although BootnetAssist strives to maintain scheduled appointments, delays may occur due to:

• Traffic conditions

• Previous service visits exceeding estimated duration

• Weather conditions

• Emergency service requests

• Operational constraints

Where significant delays occur, customers will be informed and may choose to reschedule without penalty.

8. Cancellation by BootnetAssist

BootnetAssist reserves the right to cancel or reschedule appointments in circumstances including:

• Technician illness

• Equipment unavailability

• Unsafe working conditions

• Force majeure events

• Circumstances beyond reasonable control

Where BootnetAssist cancels a prepaid appointment, eligible payments shall be refunded.

9. Visit Charges

Visit Charges cover:

• Technician travel

• Initial inspection

• Diagnosis

• Basic troubleshooting

Visit Charges do not include:

• Spare parts

• Hardware replacement

• Software licences

• Extended labour

• Third-party products

10. Refund Eligibility

Refunds may be considered in situations such as:

• Duplicate payments

• Incorrect billing

• Payment collected in error

• Service cancelled by BootnetAssist before technician dispatch

• Other exceptional circumstances reviewed by BootnetAssist

Refund approval remains at the sole discretion of BootnetAssist based on the facts of each case.

11. Non-Refundable Services

The following are generally non-refundable once delivered:

• Visit Charges after technician arrival

• Completed remote support sessions

• Successfully completed onsite services

• Diagnostic services

• Labour charges

• Software installation services already completed

• Configuration services already completed

12. Hardware & Software Purchases

Hardware purchased through BootnetAssist is subject to the warranty and return policies of the respective manufacturer or supplier.

Software licences are generally non-refundable once activated or delivered, unless otherwise required by applicable law.

13. Duplicate Payments

If a customer accidentally makes multiple payments for the same service, BootnetAssist will verify the transaction and, where appropriate, refund the excess amount through the original payment method.

14. Refund Processing

Approved refunds will generally be processed within a reasonable period after verification.

The processing time may vary depending on the payment method and banking systems involved.

BootnetAssist is not responsible for delays caused by banks or payment service providers.

15. Fraudulent Claims

BootnetAssist reserves the right to decline refund requests where:

• False information is provided.

• Fraudulent payment disputes are initiated.

• Evidence suggests misuse of the refund process.

Appropriate legal action may be taken where fraudulent activity is suspected.

16. Force Majeure

Refund obligations may be affected by events beyond BootnetAssist's reasonable control, including:

• Natural disasters

• Government restrictions

• Internet outages

• Transportation disruptions

• Civil unrest

17. Changes to this Policy

BootnetAssist may amend this Refund & Cancellation Policy from time to time.

The latest version will always be available on the official BootnetAssist website.

18. Contact Information

Brand: BootnetAssist

Owned & Operated By:
Bootnet Technologies India Private Limited

Website: ww.bootnetassist.com

Email: support@bootnetassist.com

Customer Support: +91 92178 22166

Business Hours: Monday – Saturday (09:00 AM – 06:00 PM)

Service Area: Delhi NCR

19. Acceptance

By booking or using any BootnetAssist service, customers acknowledge that they have read, understood, and agreed to this Refund & Cancellation Policy.